Communication

Two notes on patterns that show up on a team and in working relationships.

Nonviolent Communication is four parts of a message: observation, feeling, need, and request. The other note lists Gottman's four horsemen — criticism, contempt, defensiveness, and stonewalling — from a book about marriage. Here those four are work patterns, not a page about a marriage.

• Nonviolent CommunicationObservation, feeling, need, request.
• Seven Principles for Making Marriage WorkThe four horsemen.